Interesting assessment at a Florida Mall

It has been over two months since our quick hour stop at the original Carrabba's Italian Grill in Houston, Texas resulted in us getting robbed. We gathered valuable information to aid the Houston police. They refuse to engage in the robbery case to locate the criminals. The Carrabba's general manager stated to me a day after the robbery that we will cooperate to retrieve your personal belongings.

Two months later, the general manager now believes our personal possessions and intellectual property are long gone. We knew our personal belongings and intellectual property were unrecoverable the moment Carrabba's security indicated Carrabba's does not hire them on for 3-hours each day in the afternoon. 

We are so lucky to have dined in a restaurant for the first time during the daytime. We never visited Houston in the past, previously avoiding the city 7 years ago while making the same exact road trip. According to Carrabba's and their security officer, we are the first to have gotten robbed in their new parking structure.   

The Houston Police have refused to engage in the grand theft. They have access to the video surveillance. It seemed the security officer taking the police report that April 16, 2012 afternoon would review the video surveillance along with Carrabba's Direct of Operation. Two months later, the Houston police department and the Original Caraabba's failed miserable. 

Both of these outfits lack professionalism and empathy. They overuse "we're sorry this happened to you" and "people get robbed on every street corner in America" too much instead of doing something to pursue these criminals who ruined us. We have nothing left. Many valuable possessions, important documents, and intellectual property are gone. 

Houston police ignored following-up with a lead. We informed them to take simple steps to acquire sensitive information from another entity. Over the past few months, we experienced nothing but hardship due to this robbery. Houston police and Carrabba's are irresponsible. Carrabba's 3-hour security-less window increased the risk. 

Today, we watched Florida mall security patrol the parking lot. Many cars have luggage and personal belongings inside their vehicle. A few of these vehicles were parked more than 2-hours with no incident.I refuse to believe that anyone can get robbed. The truth is that we have never gotten robbed in the most dangerous places. Carrabba's and the Houston police deserve no respect in this robbery case. 

In my opinion, Carrabba's needs to release the surveillance video. If the restaurant and police continue to disregard the evidence, they are allowing criminals to get away with a serious crime. Don't fall for poor treatment. We recommend avoiding Houston, Texas. It only takes 1-hour to ruin your life. 

At 3115 Kirby Drive in Houston, Texas, robbers broke out our drive window in broad daylight. They took luggage and bags with many of our valuables. We were relocating to Florida. This robbery is our reward for dining in Carrabba's Italian Grill for the first time. Whereas Carrabba staff members tried to help the best they could that night, the truth is their policies increased the risk. In result, we got robbed. 

How would travelers react to have their vehicle robbed while they dine inside a restaurant with security taking an extended 3-hour break? There is no excuse to this event. We are not talking about a minor incident. The Florida mall example, the hotels we stayed at while traveling across the country, and malls we shopped at had good security. Most;y all places we visited in the past 20 years have good security. 

We're not claiming Carrabba's Italian Grill as an entity is dangerous to visit. We're suggesting that this original Carrabba's location at 3115 Kirby Drive in Houston, Texas is the location we got robbed on a Monday afternoon while their security is on an extended 3-hour break daily. In our opinion, the restaurant wants to save money with keeping a 3-hour window open and wants to make money with converting the traditional parking lot into valet parking. 

Carrabba's points the blame at the American crime rate rather than accept their mistake. We got robbed there. We didn't get robbed at Olive Garden, Chevy's and any other restaurant. No security was around. The unprofessional robbers broke out the window. Glass projected in the back seat, on the floor, in the middle console and pretty all through the interior. I had to pay $250 to repair the window out of my own pocket. 

Does it makes any sense for robbers to break out a window, which we might add is probably extremely loud? Moreover, the surveillance video is recording them robbing the car. To make matters worse, we never hear from Carrabba's ever again after we discussed the event with them. According to the restaurant, the Houston police don't deal with car theft and robberies; they tell you to call the police station to make a report instead. 

What kind of police depart is Houston, Texas operating? They get a perfect lead. All they have to do is request the information by letterhead. However, their lack of professionalism in requesting information from another entity and failing to reviewing video surveillance tape prove this city is condoning crime. Is this evidence on the tape that connects the criminals to another?

In San Jose, a past identity theft case resulted in the San Clara and San Jose police apprehending the thief. It only took two weeks to find this person based on video surveillance. In this Houston case, the restaurant has a video tape in this possession with the robbers. Who knows if their vehicle and license plate number are in the video surveillance? If that video tape goes missing, then it's obvious the intent is to disclose the truth. 

It is frustrating to think that Carrabba's Italian Grill's corporate office is ignoring this matter. Their restaurant is trying to sweep the April 16, 2012 robbery under their rug. Where is the respect? Sorry doesn't cut it. Are they sorry we drove across five states, unable to sleep, park for more than a few minutes, our safety at stake, rain and fog pouring in the car, and that we were without our possessions - including clothes? Forget sorry. 

Carrabba's and their security claim this is the first time anyone has gotten robbed in their new structure. They allowed us to leave that afternoon, knowing we had to drive home to Central Florida. What kind of business treats people this way? Their actions before and after the robbery demonstrate a lack of compassion. They keep recycling the American crime rate as an excuse to not take accountability for the robbery. 

As a person who has worked as a server in popular restaurants while attending college, I have never seen or heard of any event such as our experience. Carrabba's is ignoring the crime. In my opinion, the Houston police are condoning crime with refusing to engage into the matter. They have a hard time locating case numbers rather than investigate a serious crime. 

A U.S. Passport, Social Security card, tax forms for three people, $10,000 worth of personal possessions, and $50-100K of intellectual property on the computer and in a original book are missing. This is the first time I've experienced adverse treatment connected to a restaurant and the police station. 

All travelers should be very careful driving through Houston, Texas. According to the restaurant, security and the Houston Police department, robbers are hitting up rich areas. If you so happen to get robbed, don't expect anyone to show compassion for your loss. Carrabba's insurance company Town & Country shift blame, avoid responsibility and refuse to accept claims. 

Never go into Houston, Texas unless you have personal property insurance. This city is ranked as one of the most high crime cities in America. Whereas San Antonio ranks high in crime, the city actually provides adequate security to keep patrons safe. In Houston, the original Carrabba's, Houston police, restaurant security, and Town & Country insurance company turn away from a criminal incident (based on actual evidence, their statements made on the phone, in-person, and through suggesting crime is common across America). One Houston police officer stated that a 5-year-old can break into a car. 

We can see a 5-year-old stealing possessions weighing twice his weight. One suitcase weighed 50 pounds. The car windows are tinted. It is tough to unload the suitcases and bags. Furthermore, anyone can break a window in broad daylight while filmed on camera robbing private property. Better yet, the restaurant and police refuse to deal with the crime. We suppose a 5-year-old can rob a car under these circumstances. 

If you're traveling into Houston, keep sensitive documents with you. The security officer interrogated me as if I were a criminal. He assigned a name and a Houston address to me. I told him I have no idea what he is taking about. He continued to demand information to prove ownership of the vehicle. However, the robbers helped themselves to the registration and car insurance documents as well. 

Maybe the security officer who works for Carrabba's and the Houston police department is frustrated he has to deal with the police report under his watch. He claimed the area is very rich, and that nothing like this robbery has happened prior to our loss. We have no idea why this officer requested our social security numbers, which we provided at the time but should have withheld. Everything in this robbery is shady. 

Our California plates probably lured the robbers. Inadequate security gave the robbers enough time to do as they please with nobody standing in their way to stop them. The irresponsible original Carrabba's restaurant and the Houston police ignoring the crime. We called many times to provide information. Not one person from Carrabba's and or the Houston police returned any calls. 

After 5 weeks of being proactive, I decided to temporarily disconnect from the Houston police and Carrabba's. This website will remain active to inform the traveling popular to increase awareness. We would hate to see anyone suffer like us. Going on 9 weeks, nobody from Houston cares. It is obvious the Houston police have no interest in fighting crime. The Carrabba's Italian Grill restaurant blames the American crime rate on our loss. For the most part, apprehending robbers responsible in this major theft case could resolve future crimes. 

Based on our Houston travel experience, avoid dining at restaurants in any rich Houston areas. Keep your eyes open, stay alerts on your surroundings while in fast food drive-thrus and at gas stations. We never made any stops to increase our risk. It was our bad luck we continued on course to visit a restaurant with inadequate security. In the process, we got robbed. If the restaurant took proper measures, we would still own our personal belongings and probably have jobs. 

Unfortunately, we will continue to experience major hardship due to this robbery. Carrabba's will ignore the April 16, 2012 case. If Carrabba's spends thousands a week on top security, then they are doing a poor job. If any group of criminals can shatter a window in broad daylight while high-end surveillance film is rolling and security is on an extended 3-hour break, this location is obvious unsafe. 

We hear constant claims that Houston police are overly busy with major cases that theft and robberies are handled on the phone. This is irresponsible. Don't expect police to keep you safe. We highly doubt our valuable possessions will be recovered. If a miracle happens, we will renew our faith in the Houston police. Until that time arrives, Carrabba's and the Houston police get poor scores for their response to a major theft.       

Carrabba's Italian Grill Town and Country Insurance company

Carrabba's Italian Grill use Town and Country insurance. Rebecca U. is a insurance representative who has no compassion for a car robbery that took place on her client's property. The following information below will provide a summary of the conversation between Rebecca and me.

On April 17, 2012, Carrabba's Italian Grill's Director of Operations returned my call to give me their insurance company name and phone number. He noted that there is a warning sign displayed in their parking structure. Obviously, we won't attempt to return back to low-class Houston to check for the sign we didn't see in plain sight.

The truth to the matter is that there has never been a break-in in their parking structure. Rebecca U. questioned me, asking who made this statement regarding no previous robberies in the parking structure. Ron, the general manager at the original Carrabba's Italian Grill located at 3115 Kirby Drive in Houston, Texas made this statement. The security officer on duty at the time told us the same thing.

Rebecca of Town and Country insurance told me that Carrabba's is not required to provide parking and security. It is up to their discretion to provide security, a service customers receive for free. Rebecca noted that her car was hit before and the driver left without alerting her of the damage.

This Town and Country representative turned the only robbery incident at the original Carrabba's Italian Grill into a U.S. crime rate statistic. We are not discussing what crime occurs across America. She kept trying to avoid the theft, informing me that the parking structure was constructed to provide customers a convenient parking space.

What customers should know is that Carrabba's is too cheap to keep their security on for 3-hours in the afternoon. Rebecca said the insurance company does not have to take a claim and ca decide to ignore the incident. Whereas security is not mandatory, the restaurant is in a high risk area where there is a need for extra protection.

It does not make sense to use security between 7-11am, a time which the restaurant is closed. However, Carrabba's has no security in a 3-hour window in the afternoon, a gap of time that resulted in our driver side window getting broken out and all our valuable possessions stolen.

Rebecca is oblivious to the fact that I was forced to drive home 1250 miles through 5 states with no window. We could not park at any location. We were unable to get a hotel. We lost extremely valuable items while we dined in an overpriced Italian restaurant in Houston, Texas, We stopped for less than an hour and lost $10,000 worth of items.

It's acceptable for Rebecca U. to tell me that I'm tired and should get rest due to my frustration dealing with her inconsideration and unsympathetic attitude. Would you want to be a part of an insurance company who could care less about you?

We were making a fresh start. We traveled through Reno, Denver, Rapid City, Wyoming cities, Roswell, and San Antonio on our relocation to Florida. We stayed at the cities above with no incident. However, we stop at Carrabba's Italian Grill at 3115 Kirby, Houston, Texas for 45-50 minutes to dine and lost $10,000+.

Rebecca has a nerve to compare his someone hitting her car in a parking lot to losing valuable possessions, U.S. Passport, car registration, car insurance, tax documents, and many other items.

Town and Country insurance has no clue of this devastating loss. Their Rebecca U. employee lack any respect for victims at their client's property. The 3-hour gap with no security will result in future break-ins. The police officer informed us that there is probably a network of criminals hitting up parking lots.

Houston is a low-class city. Town and Country's Rebecca U. is unsympathetic. She showed no compassion, only throwing out the "Carrabba's Italian Grill doesn't have to provide security and a parking structure" and that security is a service they provide at their expense. The police officer working security that late afternoon noted that Carrabba's spends on average of thousands on security services to keep the restaurant safe.

Apparently, the restaurant is not safe enough if thieves can drive in, break a window out, and lug out heavy bags and possessions. What good does the state-of-the-art surveillance cameras do if you delay viewing them.

Houston police, Carrabba's Italian Grill at 3115 Kirby Drive, Houston, Tx, Town and Country insurance and Houston city are immune to crime. They identify our situation as a U.S. crime rate statistics that happens all over America. The truth is that they want to ignore the fact that someone major and damaging happened at Carrabba's Italian Grill in an exclusive Houston area. We could care less if the area has million dollar homes.

We got robbed at Carrabba's Italian Grill at 3115 Kirby Drive, Houston, Texas during the daylight hours during our dining experience. This occurred when Carrabba's has a 3-hour gap without security between 2-5p.m. Sometime between 3:45pm and 4:35p.m thieves drove up, broke the window out and enjoyed a buffet of valuable items that were safeguarded to not draw any attention.

If you are traveling through Houston, Texas, avoid the city at all cost. Don't put your family at risk. Beware that you can get robbed at the original Carrabba's because the incompetent security and the 3-hour time Carrabba's does not have security are the reason we got robbed. Carrabba's converted their traditional parking lot to valet parking to profit off of their customers. They increased the risk to make money.

As a writer, I lost all of my writing, screenplays, projects, articles, quote book and everything. I have to listen to this Rebecca U. lady base this robbery incident on most crimes across America. Never again will I step foot in another Carrabba's Italian Grill. I wouldn't visit Carrabba's in a post-apocalyptic world.

Houston police lack professionalism because they seemed confused, female representatives have an attitude on the phone, and one police officer notes that a 5-year old can break into a car. I'm sure a 5-year with superpowers ca carry out possessions that way double their weight too. Town and Country refuses to accept a claim for loss of possessions.

Customers should know that there is a potential risk they could experience the same fate as us. We had to pay $240 to fix the window. Our worst mistake is visiting a terrible city such as Houston. One police officer noted that Houston's vehicle break-in rate has increased.

We recommend travelers planning a road trip to avoid Houston, Texas. Because of crummy Houston, we lost out visiting New Orleans. We planned to stay in New Orleans prior to completing our trip to Florida.

Nice to know that insurance companies have no sympathy. Thus, the first time robbery at the original Carrabba's Italian Grill 3115 Kirby Drive, Houston, Texas will affect us for many years. We lost our most valuable possessions while relocating. Rebecca U. claims that Carrabba's is not responsible. One customer left after discovering we gotten robbed. This is one customer who realized the risk in trusting this parking structure Carrabba's constructed as an alternative to those who elect to not go with valet parking.

We guarantee you that we would still own our possessions if Carrabba's had security on during the 3-hour gap. Carrabba's on Kirby Street in Houston, Texas is not a safe location. Never let your guard down. Rich areas are prime targets, so this is not what you need to worry about while eating mediocre Italian food.

You might end up talking with another unsympathetic insurance reprentative at Town and Country.  If you are lucky enough, you will reach Rebecca. who will probably read from the same exact script to protect Carrabba's Italian Grill.    

Nice Italian dessert to find, compliment of the original Carrabba's Italian Grill in Houston, Texas 

The 0riginal Carrabba's Italian Grill restaurant in Houston, Texas cost us $10,000

You gotta love Carrabba's Italian Grill! We recently relocated from California to Florida. We visited many nice cities along our travels. As long as we dined in restaurants over many years, we never experienced an incident such as what will be described in real facts below. The original Carrabba's Italian Restaurant located on 3115 Kirby Drive cost us $10,000 in a car theft incident.

We left San Antonio a week ago. Downtown San Antonio is nice place to visit. The Riverwalk features exclusive restaurants, shops and hotels. After staying in the Victorian Menger Hotel near the Riverwalk in downtown San Antonio, we continued on our travels to Central Florida.

We planned to stay in New Orleans, La. Along the way, we decided to use our Carrabba's gift card. Houston was about a few hundred miles away from San Antonio. For some strange reason, we stayed on course to eat at this overpriced, inconsiderate Italian restaurant in Houston, Texas.

The traffic begin to crowd the I-10 freeway near Katy, Texas. We got stuck in traffic for an hour. However, I decided to use GPS to guide us off the packed freeway and to the original Carrabba's Italian Grill in an exclusive area in Houston, Texas. We finally arrived at the Carrabba's Italian Grill at around 3:45 pm. We were definitely hungry and Carrabba's seemed to be a safe choice then.

All our personal belongings were in the trunk, with some of our more expensive items stored in sealed bags tucked in the backseat - mostly hidden out of plain view. The Acura Integra back windows are tinted. We left nothing out in the open. The front driver and passenger seats were clear of any items. The driver and passengers windows are also tinted.

The regular parking area that most restaurants use for parking was instead converted into a valet parking. Carrabba's constructed a parking structure for customers who elected to not use their valet parking service. We assumed the restaurant was closed because there were only a few cars around.

However, several cars were parked inside the parking structure, about 20 feet away from the restaurant and in plain view. We didn't open the trunk to attract attention to our personal belongings.

We walked to the Carrabba's Italian Grill entrance. The host greeted us. We requested a table for two. She sat us and indicated the server would visit soon. We viewed the high priced menu, almost leaving the restaurant in the process. Nothing is that affordable in this restaurant. It is definitely no Olive Garden.

Again, we decided to not leave. We almost left while in the parking structure. We ordered a pasta and chicken special and spaghetti with sausage. The server dropped off bread with oil and rosemary and parsley.

Moments later, the food arrived. We ate Carrabba's sub-par food. We wanted to use our $50 gift card to save money. We already spent a lot on our cross-country travel. We ordered tiramisu to boost the check up so that I could use my credit card to add a tip. The check reached $45.99. The server decided to only use the gift card to cover the bill. We usually tip good. I knew $4.01 is far too little. The gift card does not include an option to leave a tip.

Most servers know that you want to tip them. The reason we included the credit card is to give him a tip. We anticipated to use partial gift card and credit card. He returned to say that we had enough on the gift card, so we didn't have to use our credit card. At that moment in time, I planned to leave the restaurant to visit the car. I wanted to drive across the street to buy something to get cash.

But again, we stayed in the restaurant. We ordered one hot tea to pay with the credit card. We told the server we wanted to leave him a tip. He told us that he appreciated our generosity. After the hot tea bill arrived, I placed the credit card inside the guest book. The server disappeared for awhile with the check.

He finally arrived with the guest book. I gave the server a good tip and signed the check. By this time, we didn't enjoy our food and the dessert was terrible. We tried to be as appreciative as possible since many people don't have the luxury to eat.

We dined inside Carrabba's approximately 45-50 minutes. While inside the Italian restaurant, thieves broke out our driver side window and robbed us for all our belongings in the backseat. As we previously mentioned, we safeguarded everything the best we could without drawing any attention to our vehicle.

We approached the vehicle, noticing the driver side window broken out. The window seemed to be curled up like plastic wrap. A police officer who worked for the restaurant was already there. He begin to confuse me with another person who lived in Houston. He kept saying are you this person who lives in Houston? He said why does the license plates bring up this Houston address? I was getting the criminal treatment.

I responded to this police officer that I had no clue what he is talking about. We were in shock because everything in the car except for the trunk was gone. We lost everything! This police officer continued to harass me about being someone else. I had to show my driver license. He requested me to open the door to show him my registration and insurance. However, the lowlife thieves already took those documents.

The police officer told us that we did everything right. He mentioned that it is possible that some network of thieves caught onto their security downtime - the restaurant claim they don't have security active between 2-5pm. They have security in the morning hours when the restaurant is closed, but not during the hours between 2-5pm while customers dine inside the restaurant. The restaurant is thus less than 90% secured.

The police officer realized we were in shock and pissed off at the same time. This window was broken in their parking lot in daylight hours and while they were on their long break. To make matters worse, the police officer told us Carrabba's Italian Grill is located an exclusive area in Houston. We saw these rich homes down the street, the kind of homes that you would see in Beverly Hill, Ca.

The police officer shared that two state=of-the-art surveillance cameras were pointing at the car. However, the restaurant still haven't viewed the film footage yet. It has been over a week after this first-time first theft incident occurred in their new parking structure.

The police officer shared that this original Carrabba's spends thousands of dollars per week on security. What good does security do for this restaurant when they don't have any officer posted between 2-5pm? It is possible criminals are a step ahead of the security? Can they just break a window out without one person hearing it? In this case, the criminals are smarter than Carrabba's worthless security.

We trusted the original Carrabba's restaurant. We got robbed for $10,000 worth of personal belongings. We were outside travelers who visited Houston, Texas, a terrible city we will never visit again. The car theft occurred in daylight hours. The Carrabba's Italian Grill at 3115 Kirby Street in Houston, Texas showed no compassion beyond the manager having the busboy vacuum the glass, offering us drinks and replenishing our Carrabba's gift card. That is the only star we give this Italian restaurant.

We lost pretty much everything we owned. Apple laptop, sensitive information, purchases, digital cameras, Passport, Sony DVD Cam, Barnes & Noble Nook, gold jewelry, clothes, leather jacket, and about 4-5 pages of other personal possessions were stolen in broad daylight.

Beware of the original Carrabba's Italian Grill on 3115 Kirby Drive in Houston, Texas. The rich surrounding is deceiving to customers. One customer drove pass us while we made the police report. He asked whether we we had a break-in. We confirmed we had a break-in and lost everything. He immediately drove off.

I called the general manager the next day. He apologized for the incident, noting that nothing ever had happened in the past. It was the first time ever with this new structure. He tried to diffuse the situation with sharing that his employee lost their gym bag in another parking structure. What comparison does a gym bag have to $10,000 worth of personal belongings and sensitive information and documents?

Once I mentioned I wanted to submit an itemized list. he said that people all across America get robbed on every street corner. It is obvious this general manager has no clue of the severity of the theft. He also shared the security downtime as well. We were placed into the U.S. crime rate category rather than treated as Carrabba's guests.

Beware of this Italian restaurant. Don't let security, surveillance cameras, and the nice area fool you. If you dine as this restaurant, be alert of your surroundings. Pay close attention of any suspicious activity. Avoid confronting any criminals stealing items inside cars. Ask yourself - is it really worth the risk to lose everything to eat mediocre Italian food? Do you want your window broken out? Want to pay $240 out of your hard earned money to fix the window?

Carrabba's Italian Grill could care less about your possessions. They will distance themselves from having to pay for any damages or possessions. The Director of Operations noted the restaurant displayed a sign up that you park at your own risk. If we viewed this sign, we would have definitely left the right way. We can't visit again to take any pictures since the thieves took our two digital Canon Elph cameras. We can't use a video camera, also another stolen item in the robbery.

Carrabba's insurance company Town and Country is even more unsympathetic toward the incident. The Rebecca lady said the restaurant is not obligated to provide security. She says it is not a service customers are entitled. She claims the restaurant offers the security service at their own discretion. She never allowed me to file a claim. It's nice to know that she considers the Carrabba's robbery incident a U.S. crime rate statistic. It is probably a good idea to avoid using Town and Country insurance due to their narrow thinking.

You'd think this lady would show more compassion. However, she gave me an attitude the entire time. Did she have to drive 1250 miles with no window while getting wet during the downpour and being unable to park to sleep? No! Did she drive through a cold fog? No! This woman has no clue of the incident and the loss. She tried to compare this theft to someone hitting her car in a garage and leaving. The difference is that we experienced a theft on their property. It is the first-time this incident had occurred there. Shouldn't Carrabba's and Town and Country want to show more compassion and respect? I guess not.

Our window got broken out in broad daylight while the state-of-the-art surveillance recorded the car theft. Security hired on for some unknown reason enjoyed their daily 3-hour break between 2-5pm. Our driver side window got broken out between 3:45-4:45pm. Customers walked in an out of the restaurant during the time we dined. We got robbed for everything we owned. It was nice of the robbers to leave one jacket.  

This Rebecca lady at Town and Country insurance representative has no clue. The general manager at the Carrabba's Italian Grill has no clue. The Director of Operations has no clue. The police office assigned to take the report greeted me in an unfair manner while we tried to understand what had occurred. The initial shock of the theft hadn't sunken in yet.

As a writer, I lost everything I ever written. Screenplays, stories, presentations, college work, articles, and a ton of other writing samples are now gone. The thieves took my quote book with 3,500 original quotes. The black book is titled "Quotes to Live By." Nonetheless, the thieves left behind my Success magazine. It is obvious they are not looking to follow the ethical career plan. These lowlife thieves are looking to score quick cash.

Carrabba's Italian Grill located on 3115 Kirby Drive is the restaurant where we endured a loss at above $10,000. Nobody who is part of the restaurant chain cares about the loss. It has been a week since the theft, and their corporation and management never followed-up to ask if we arrived home, considering that this is the first-time incident of this magnitude occurred at their parking structure.

I guess the restaurant is trying to profit off of their traditional parking area. What most restaurants use as their customer parking is now converted into valet parking at the original Carrabba's Italian Grill in Houston, Texas. We tried to save money with using our Carrabba's gift card. We were travelers from California passing through to have a quick lunch.

We lost pretty everything we owned at Carrabba's. Their so-called top security team are not hired on between 2-5pm, a time that the police office who worked there and one who took the police report admitted. The general manager also repeated 3-hour lapse again the next day. The Director of Operation apologized and said they are cooperating with a Houston police department that took three days to create the case number.

Nobody in Houston cares. One police offer claims a 5-year old could break into a car. Can a 5-year old carry a 50 pound luggage bag? I doubt it. There is always an excuse in Houston. It does not matter if we are discussing sports and or criminal activity. Houston is a wasteland. Don't risk your safety stopping in this city.

We heard nothing about the video tape that shows the thieves robbing us blind. Wouldn't you want to view a video tape of an incident to prevent a future event? What if we had walked on the scene to find these robbers stealing everything? My first instinct would be to prevent them from robbing us. However, these criminals would not think twice to use weapons and or to harm us.

Carrabba's Italian Grill and their corporate office are trying to sweep this robbery under the rug. They show no compassion for an incident that they had part in to increase the risk. Whereas we are not obligated to have security, customers are tricked into believing their security service will make them safe. If we can get robbed in daylight hours as travelers passing through, customers must be alert to minimize theft, assault, and other serious encounters. They must use pre-caution to keep safe, especially during the security downtime.

If the risk to get robbed, assaulted and possibly get hurt do you think it is worth the risk to eat mediocre Italian food? We think not. Because of our destined stop at the original Carrabba's Italian Grill located at 3115 Kirby Drive in an exclusive area in Houston, Texas, we lost everything we own. When we planned to start fresh, we didn't ask to get robbed. We traveled to many cities across America, but deciding to visit Houston, Texas for less than 1 hour cost us big.

I never thought much of Houston, Texas. I avoided the city when passing through in 2005. We should've avoided a city with people who could care less about your safety. Why put your family at risk to visit Houston. You can see tall skyscrapers in Dallas and San Antonio. To visit Houston is putting your family at risk of getting robbed. This Carrabba's Italian Grill proved that you can get robbed in broad daylight. It only takes 10 minutes to lose everything.

Carrabba's Italian Grill and their Town and Country insurance company are oblivious to the theft that occurred at their restaurant on April 16, 2-12 at 3:45-4:45pm. This Italian restaurant and their insurance company Town and Country are unsympathetic toward a first-time theft on this property in this so-called safe parking structure. There you have it, we got robbed in daylight hours at the original Carrabba's Italian Grill.

Never let your guard down for one second. Good looks are obviously deceiving in an exclusive area. If you feel unsafe, you are better off visiting Olive Garden to eat better Italian food. You won't even get a salad at Carrabba's Italian Grill without paying a fortune. $140 bottles of wine are not worth the cost when you can get robbed.

Remember, the Carrabba's Italian Grill on 3115 Kirby Drive in Houston, Texas does not have security on between 2-5pm. The restaurant have no compassion for a loss, especially when no prior robbery had occurred there in the past. They will not call you back to check to see if you made it home safe, considering you had to drive 1250 miles in strong rain and in fog with no driver side window. It's all good to Carrabba's because their main goal is to profit off of their customers.

We are educated. We both earned AA's, BA's and MPAs. Between the two of us, we possess seven college degrees. I am a prolific writer. Now, I have no way of buying another laptop computer, a nice Apple I received as a college graduation present is gone. We got robbed at the original Carrabba's. It stinks. The theft there seems too random.

What a nice visit to Houston, Texas. The first time we enter Houston, Texas, we get robbed at the original Carrabba's Italian Grill. We are made to believe that everyone gets robbed on every street corner across America. Carrabba's and their insurance company consider us a U.S. crime rate statistic.

The truth is that we traveled everywhere in California and never got robbed once. We drove and parked in the worst parts of Los Angeles, and not once did we get robbed. It is too random to visit Houston for the first time and to eat at the original Carrabba's Italian Grill the first time and get robbed for the first time during the exact time there is no security and this theft is the first time with this new parking structure.

We hope you use precaution because it is no worth your risk to eat mediocre Italian food. Carrabba's Italian Grill, as a cohesive unit, will choose to ignore your loss to avoid paying out money. How can a restaurant build a relationship with customers with this poor, unprofessional behavior? I know how to serve customers. I worked at many restaurants as a server while in college. I never once heard of any customers getting robbed and losing valuables.

Maybe the California license plates attracted attention. Who knows the real truth? Carrabba's doesn't want to share the video of the robbers breaking out our window and stealing our personal belongings during our relocation from California to Florida. In our opinion, avoid Houston, Texas altogether. It is an unfriendly place to visit.

Dine at Carrabba's Italian Grill at your own risk. The bad Italian food is not worth losing your personal possessions and having to pay $240 to repair a broken window while the Carrabba's security are enjoying their break and or the restaurant is trying to save money with ignoring your loss.

We tried to save money with using the Carrabba's gift card. As a result, we lost pretty much everything we own. We were treated like a American statistic rather than actual customers. Dine at Carrabba's Italian Grill at your own risk. The Houston police department claim that car theft has gone down while car break-ins have gone up. If anything happens to you at Carrabba's Italian grill, the restaurant will most likely tell you it happens all across America so deal with it.

Just in case you decide to go to the original Carrabba's Italian Grill, here is a map; dine at your own risk and remember there is no security between 2-5pm daily and know that our car window got bashed-in to lose $10,000+ in personal belongings while relocating to get jobs with our college degrees and we had to pay $240 to repair window and nobody from the restaurant contacted us to see if we made it home safely.