Houston Police Department never followed-up on a theft case. It's unfortunate visitors would be treated in such a negative way. One month ago, the Houston Police Department were contacted with information connecting one of the thieves or a buyer who purchased a stolen item.
One month later, the Houston police are ignoring the case. We suppose that $10,000 worth of personal belongings, sensitive documents, and many thousands worth of intellectual property are nothing to worry about. Can travelers and those relocating trust dining at any restaurant in Houston, Texas?
Travelers may get robbed in the process. Even though San Jose has over a million people, the police react quickly to resolve crime. Over 9 years ago, a thief took my wallet from my backpack while I was working in a Morgan Hill restaurant. The police worked vigorously to solve the case. In two weeks time, the San Jose and Santa Clara police apprehended the identify thief with far less information than what the Houston police have in their possession right now.
We don't fault the employees working in Carrabba's in Houston, Texas. This is an unfortunate case that spiraled out of control. We have the Houston police that make you feel unsafe. If you travel into Houston, please be extra cautious. Want to dine in a restaurant? Maybe it is a good idea to go through a drive-thru instead. You risk the chance in getting robbed. Out-of-state license plates are a crime magnet to attract attention.
The Carrabba's staff at the original restaurant are good people. Even so, the general manager shows compassion for his customers. The fact to the case is that my current hardship would have been minimized with adequate security. How can you distance away from a robbery? When you built a parking structure and have the video surveillance, you should at least feel somewhat safe.
However, the security officer harassed us. He kept asking who I was and to show him the proper papers to prove it. Moreover, the Carrabba's security officer kept referring to me as another resident living in Houston. Why would I have a Houston address? My California license plates are an indication that I don't live in Houston, Texas. We are the victims, not the criminals who were allowed to break a window in board daylight and remove everything while the surveillance videos filmed the robbery.
Ever since the incident on April 16, 2012, the corporate office and or any Carrabba's representative have contacted us regarding the issue. This first time event means that inadequate security enabled the robbers to do as they please.
If you park at a movie theater structure, the police officers are usually doing their jobs right. They will question why you are sitting in your car. You may get bothered, but at least they're performing their job thoroughly. In this robbery/theft incident, the robbers committed the crime in broad daylight hours. The security officer admitted that security is not on for three hours, a time that somehow got lucky to make.
The worst mistake we made is to visit the restaurant while traveling. We never planned to stop in Houston, Texas. We traveled across America. Every location hires on good security. If Carrabba's wants to make a new garage to serve their customers' needs, then they should show more responsibility to minimize the risk. It is impossible to eliminate crime altogether. The security officer must have noticed something to be drawn to the structure. He is quick to tell us that crime networks operate around the area to boost our spirits.
Adequate security could have minimized the crime. Should we believe the restaurant does everything in their power to protect their customers? Is security personnel performing their jobs right? Why not review the video surveillance? It has been over 6 weeks since the robbery. This video surveillance tape is not being utilized properly to apprehend the criminals. It appears the Houston police are not interested in the case.
Bad security, video surveillance and slow Houston police department have failed in all faucets. It is an unfortunate situation to lose everything because another entity is shifting the blame to the criminals. While the robbers cleaned out the car, Carrabba's so-called security team were on an extended break. The 3-hour window is the reason the robbers had plenty of time to pull out heavy bags, take registration and insurance information, and much more.
Maybe Carraba's is a good restaurant. The original Carrabba's restaurant has inadequate security and poor video surveillance. The security officer noted they spend thousands on security. Would you keep the security on to protect your customers and staff? Why have a 3-hour gap? A security guard shared the 3-hour gap with us. With how heavy the personal belongings were, the robbers had plenty of time to remove everything.
The robbers broke the window in broad daylight. Glass projected everywhere - backseat, middle console, on floor, inside door, and other places. It must have been a loud noise. They took their time to remove everything, even a 50 pound suitcase. Acura Integra cars have small backseat spaces. It is tough to remove items in a timely manner. I want to see the surveillance tape. The security officer alerted us that this tape would be reviewed the next day.
Over 6-weeks later and many phone calls, the Houston Police and Carabba's snoozed on the robbery case. Because of their inability react, the robbers are long gone with the stolen items. The manager noted they would cooperate to increase the likelihood that our possessions would be covered. Not so in this case. Almost 7 weeks have passed since the robbery. Besides me making repeated calls, I never received one call informing us or asking questions.
The Houston police are nothing compared to San Jose police. Their inability to pursue the case enabled the robbers to escape. Reviewing the video tape right away could have increased our chances in at least locating some of our items. There is an even great problem. If the thieves toss way important documents, a third party could use the information to create havoc.
Houston police never return any calls. They took a month to assign an officer on the case. Two weeks later, this officer never returned my message. A month later, the best lead went cold. Our dreams and goals are postponed. Houston destroyed our future. Adequate security would have reduced the probability to get robbed. When Carrabba's decided to build the parking structure, they probably never expected a guest to get robbed. Handling the case right would have showed empathy. In this robbery/theft case, we are just another number that feeds the crime rate. Sad, but true.
Houston police snoozed on the case to eliminate any hope. A perfect lead has gone cold. Another organization is waiting for Houston police to retrieve information connecting a criminal and or buyer to a stolen item. As shown in 6 weeks, we have to sit back and hope somebody chooses to react. Many people get robbed, but there is a reason to such scenarios. In this case, the security are given a longer break. 3-hour window gave the robbers plenty of time to acquire many great items and information.
Houston police never return calls, and fail to follow a lead. You can't trust they will properly react in an ethical manner to approach a case assigned to them. Two weeks ago, an officer got assigned to the case. Over two weeks later, this police officer never responded to a message. 4-weeks ago, Houston police could have requested an important name to advance the case. They never did. Robberies and thefts are no interest to Houston police.
The Houston Police Department ignored the criminals. They have access to a name and video surveillance tapes. Unfortunate situation.
One month later, the Houston police are ignoring the case. We suppose that $10,000 worth of personal belongings, sensitive documents, and many thousands worth of intellectual property are nothing to worry about. Can travelers and those relocating trust dining at any restaurant in Houston, Texas?
Travelers may get robbed in the process. Even though San Jose has over a million people, the police react quickly to resolve crime. Over 9 years ago, a thief took my wallet from my backpack while I was working in a Morgan Hill restaurant. The police worked vigorously to solve the case. In two weeks time, the San Jose and Santa Clara police apprehended the identify thief with far less information than what the Houston police have in their possession right now.
We don't fault the employees working in Carrabba's in Houston, Texas. This is an unfortunate case that spiraled out of control. We have the Houston police that make you feel unsafe. If you travel into Houston, please be extra cautious. Want to dine in a restaurant? Maybe it is a good idea to go through a drive-thru instead. You risk the chance in getting robbed. Out-of-state license plates are a crime magnet to attract attention.
The Carrabba's staff at the original restaurant are good people. Even so, the general manager shows compassion for his customers. The fact to the case is that my current hardship would have been minimized with adequate security. How can you distance away from a robbery? When you built a parking structure and have the video surveillance, you should at least feel somewhat safe.
However, the security officer harassed us. He kept asking who I was and to show him the proper papers to prove it. Moreover, the Carrabba's security officer kept referring to me as another resident living in Houston. Why would I have a Houston address? My California license plates are an indication that I don't live in Houston, Texas. We are the victims, not the criminals who were allowed to break a window in board daylight and remove everything while the surveillance videos filmed the robbery.
Ever since the incident on April 16, 2012, the corporate office and or any Carrabba's representative have contacted us regarding the issue. This first time event means that inadequate security enabled the robbers to do as they please.
If you park at a movie theater structure, the police officers are usually doing their jobs right. They will question why you are sitting in your car. You may get bothered, but at least they're performing their job thoroughly. In this robbery/theft incident, the robbers committed the crime in broad daylight hours. The security officer admitted that security is not on for three hours, a time that somehow got lucky to make.
The worst mistake we made is to visit the restaurant while traveling. We never planned to stop in Houston, Texas. We traveled across America. Every location hires on good security. If Carrabba's wants to make a new garage to serve their customers' needs, then they should show more responsibility to minimize the risk. It is impossible to eliminate crime altogether. The security officer must have noticed something to be drawn to the structure. He is quick to tell us that crime networks operate around the area to boost our spirits.
Adequate security could have minimized the crime. Should we believe the restaurant does everything in their power to protect their customers? Is security personnel performing their jobs right? Why not review the video surveillance? It has been over 6 weeks since the robbery. This video surveillance tape is not being utilized properly to apprehend the criminals. It appears the Houston police are not interested in the case.
Bad security, video surveillance and slow Houston police department have failed in all faucets. It is an unfortunate situation to lose everything because another entity is shifting the blame to the criminals. While the robbers cleaned out the car, Carrabba's so-called security team were on an extended break. The 3-hour window is the reason the robbers had plenty of time to pull out heavy bags, take registration and insurance information, and much more.
Maybe Carraba's is a good restaurant. The original Carrabba's restaurant has inadequate security and poor video surveillance. The security officer noted they spend thousands on security. Would you keep the security on to protect your customers and staff? Why have a 3-hour gap? A security guard shared the 3-hour gap with us. With how heavy the personal belongings were, the robbers had plenty of time to remove everything.
The robbers broke the window in broad daylight. Glass projected everywhere - backseat, middle console, on floor, inside door, and other places. It must have been a loud noise. They took their time to remove everything, even a 50 pound suitcase. Acura Integra cars have small backseat spaces. It is tough to remove items in a timely manner. I want to see the surveillance tape. The security officer alerted us that this tape would be reviewed the next day.
Over 6-weeks later and many phone calls, the Houston Police and Carabba's snoozed on the robbery case. Because of their inability react, the robbers are long gone with the stolen items. The manager noted they would cooperate to increase the likelihood that our possessions would be covered. Not so in this case. Almost 7 weeks have passed since the robbery. Besides me making repeated calls, I never received one call informing us or asking questions.
The Houston police are nothing compared to San Jose police. Their inability to pursue the case enabled the robbers to escape. Reviewing the video tape right away could have increased our chances in at least locating some of our items. There is an even great problem. If the thieves toss way important documents, a third party could use the information to create havoc.
Houston police never return any calls. They took a month to assign an officer on the case. Two weeks later, this officer never returned my message. A month later, the best lead went cold. Our dreams and goals are postponed. Houston destroyed our future. Adequate security would have reduced the probability to get robbed. When Carrabba's decided to build the parking structure, they probably never expected a guest to get robbed. Handling the case right would have showed empathy. In this robbery/theft case, we are just another number that feeds the crime rate. Sad, but true.
Houston police snoozed on the case to eliminate any hope. A perfect lead has gone cold. Another organization is waiting for Houston police to retrieve information connecting a criminal and or buyer to a stolen item. As shown in 6 weeks, we have to sit back and hope somebody chooses to react. Many people get robbed, but there is a reason to such scenarios. In this case, the security are given a longer break. 3-hour window gave the robbers plenty of time to acquire many great items and information.
Houston police never return calls, and fail to follow a lead. You can't trust they will properly react in an ethical manner to approach a case assigned to them. Two weeks ago, an officer got assigned to the case. Over two weeks later, this police officer never responded to a message. 4-weeks ago, Houston police could have requested an important name to advance the case. They never did. Robberies and thefts are no interest to Houston police.
The Houston Police Department ignored the criminals. They have access to a name and video surveillance tapes. Unfortunate situation.
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